Refund & Return Policy

At Chandni, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in the original packaging

• Proof of purchase (order number or receipt) is required

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

• Customized or made-to-order items

• Used or damaged items (not due to our error)

Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund

• If approved, your refund will be processed within 5–7 business days

• Refunds will be issued via the original payment method

Exchange Policy

We only replace items if they are defective or damaged.
If you need an exchange, contact us at: chandni.pk.official@gmail.com

Shipping Costs

• Customers are responsible for return shipping costs

• Shipping charges are non-refundable

Damaged or Wrong Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear pictures for verification

• We will arrange a replacement or refund

Contact Us

For any questions about returns and refunds, contact us at:
📧 chandni.pk.official@gmail.com